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TicketPlanner.com, LLC d/b/a TicketPlanner ("TicketPlanner" or "we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the Travel and Entertainment website powered by EBG (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information. Capitalized terms used and not defined herein are as defined in our Terms of Use.
This policy applies to information we collect:
It does not apply to information collected by:
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Our Website is not intended for children, as defined under applicable law. Children may not provide any information to or on the Website. We do not knowingly collect personal information from children. If we learn we have collected or received personal information from a child without verification of parental consent, we will delete that information. If you believe we might have any information from a child, please contact us using the methods identified in the Contact Information section below.
We collect several types of information from and about users of our Website, including information:
We collect this information:
The information we collect on or through our Website may include:
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). See Choices About How We Use and Disclose Your Information for information on how we respond to web browser signals and other mechanisms that enable users to exercise choice about behavioral tracking.
The information we collect automatically helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns, store information about your preferences, speed up your searches, and recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
We use the following categories of cookies on our Website:
You may manage your cookie preferences through the cookie consent banner displayed on the Website, through our cookie preference center, or by adjusting your browser settings. For users in the European Economic Area and United Kingdom, non-essential cookies will not be placed without your prior consent.
Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across devices and different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
We use information that we collect about you or that you provide to us, including any personal information:
We may use automated systems, including artificial intelligence ("AI"), for the following purposes:
These automated systems may process your personal information to make decisions or generate recommendations. Where automated processing produces legal effects or similarly significant effects on you, you have the right to request human review of such decisions, express your point of view, and contest the decision. To exercise this right, please contact us using the methods identified in the Contact Information section.
We share personal information with AI system providers as described in the Disclosure of Your Information section. Our contracts with these providers require them to process personal information only as directed by us and in accordance with this Privacy Policy and applicable law.
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:
We may also disclose your personal information:
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
We retain your information for as long as needed: (i) to conduct business with you; (ii) for the purposes outlined in this Privacy Policy; and (iii) to comply with our legal obligations (including tax, accounting, and litigation hold requirements), resolve disputes, and enforce any agreements. We will generally delete your information upon the conclusion of the last of these conditions; however, in the absence of any of the foregoing conditions, we will retain your information for up to a period of three years.
In the event of a data breach involving your personal information, we will notify you and the applicable regulatory authorities in accordance with the timeframes and requirements set forth under applicable law, including but not limited to the Florida Information Protection Act (Fla. Stat. § 501.171), which requires notification to affected individuals within 30 days of determining that a breach has occurred, and the General Data Protection Regulation, which requires notification to the applicable supervisory authority within 72 hours of becoming aware of a breach, where feasible.
Notification will include, to the extent known at the time: the nature of the breach, the categories of personal information affected, the likely consequences, the measures taken or proposed to address the breach, and contact information for obtaining additional information. We maintain an incident response plan that is regularly tested and updated.
We strive to provide you with choices regarding the personal information you provide to us. Our Website does respond to a "global privacy control" signal sent in accordance with the specifications at globalprivacycontrol.org by disabling non-essential cookies and other technologies, and TicketPlanner will not track you over time and across third-party websites if we receive this signal.
We may seek your consent to contact you with certain non-emergency, automated, autodialed, prerecorded, or other telemarketing phone calls or text messages or multi-media messages, as defined under applicable law. By signing our consent form made available to you from time to time, you authorize us, our service providers, and our Related Entities to contact you, in accordance with the SMS/MMS Program described in our Terms of Use, using the phone or mobile number listed and an automatic telephone dialing system or artificial prerecorded voice.
Message frequency varies. Message and data rates may apply. You may opt out of receiving SMS/MMS messages at any time by replying STOP to any message received from us. For help, reply HELP or contact us using the methods identified in the Contact Information section. Opting out of SMS/MMS messages will not affect other communications from us.
It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you in accordance with applicable law. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
TicketPlanner.com, LLC
Attn: Privacy and Compliance, Legal Department
11780 US Highway 1, Suite N600
Palm Beach Gardens, FL 33408
Phone: 888-793-4440
Email: privacy@ticketplanner.com
Or you may contact us via our webform.
To the extent required by law, TicketPlanner provides you with: reasonable access to the personal information collected through the Website; the ability to review, correct, export, and delete such personal information; and the ability to restrict processing of your personal information, or object to its processing.
When the processing of your personal information is based on your consent, you have the right to withdraw your consent at any time, but this will not affect any processing we have already performed. If you withdraw your consent, refuse to provide certain information, or provide inaccurate information, you may not be able to access or utilize all of the features or content available on or through the Website, and we may not be able to fulfill your requests for products or information.
If we deny your privacy rights request in whole or in part, you have the right to appeal our decision. To submit an appeal, please contact us using the methods identified in the Contact Information section within 30 days of receiving our decision. In your appeal, please include the original request, our response, and the basis for your appeal. We will respond to your appeal within the timeframe required by applicable law (typically 45–60 days). If your appeal is denied, we will provide you with information on how to contact your state's attorney general or the applicable supervisory authority to submit a complaint.
TicketPlanner is committed to ensuring that all individuals, including those with disabilities, can exercise their privacy rights. If you require an accommodation to submit a privacy request or otherwise exercise your rights under this policy, please contact us using the methods identified in the Contact Information section, and we will work with you to provide reasonable accommodations.
When you use the Website and provide information through the Website, we may transfer your information to a destination outside your jurisdiction, including to the United States. The United States has not received a finding of "adequacy" from the EU under Article 45 of the GDPR (or other analogous international data protection regulations, such as the UK GDPR).
TicketPlanner relies on Standard Contractual Clauses ("SCCs") approved by the European Commission, as well as derogations for specific situations set forth in Article 49 of the GDPR (or other analogous data transfer mechanisms), in order to transfer personal information across international borders. You may request a copy of the applicable SCCs by contacting us using the methods identified in the Contact Information section.
Individuals in the EEA and UK: In addition to the above rights, you also have the right to lodge a complaint with a supervisory authority (EEA) or the Information Commissioner's Office (UK) if you believe we have processed your personal information in a manner inconsistent with your privacy rights. We kindly request that you contact us first so that we may address your concern.
For inquiries from individuals in the European Economic Area and the United Kingdom regarding our data protection practices, you may contact our designated Data Protection Officer at: dpo@ticketplanner.com, or by writing to: Data Protection Officer, TicketPlanner.com, LLC, 19495 Biscayne Boulevard, Suite 300, Aventura, FL 33180.
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at: Attn: Privacy and Compliance, Legal Department, 19495 Biscayne Boulevard, Suite 300, Aventura, FL 33180. To learn more about California residents' privacy rights, see the CCPA Privacy Policy section below.
In addition to California, residents of the following states may have privacy rights under applicable state law: Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Maryland, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia, among others as enacted from time to time. These rights may include, depending on the applicable state:
To exercise any of these rights, please contact us using the methods identified in the Contact Information section. To appeal a decision regarding a consumer rights request, see the Appeal Process section above.
Please note that we may maintain and use de-identified data, as defined under applicable law, without attempting to re-identify the data.
Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request. However, please know we do not currently sell data triggering that statute's opt-out requirements.
The Florida Digital Bill of Rights ("FDBR"), effective July 1, 2024, provides Florida residents with certain privacy rights, including:
TicketPlanner does not process sensitive data, as defined under the FDBR, without first obtaining the consumer's consent or, in the case of a child, processing such data in accordance with the Children's Online Privacy Protection Act. TicketPlanner does not sell biometric data or sensitive personal data as defined under the FDBR.
To exercise your rights under the FDBR, please contact us using the methods identified in the Contact Information section. We will respond to verified requests within the timeframe required by the FDBR.
TicketPlanner and its data servers are located in the United States. Sending personal data outside of Canadian borders may increase the risk of disclosure of information because the laws in the destination country dealing with protection of information may not be as strict as in Canada. By agreeing to this Privacy Policy, you consent to allow your personal data to be transferred outside of Canada to TicketPlanner for processing in the United States in order that we may provide you with the services requested.
Subject to applicable law, you may have the right to access your personal data (including the right to access your personal data in an electronic format and the right to an account of the use that has been made or is being made of the personal data and the third parties to which it has been disclosed), or update or correct your personal data, at any time upon request. If you have provided your consent to the processing of your personal data, you have the right to fully or partly withdraw your consent. Once we have received notification that you have withdrawn your consent, we will no longer process your personal data for the purpose(s) to which you originally consented unless there is another legal ground for the processing.
California Residents: The following disclosures are made pursuant to the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020, its implementing regulations, and effective January 1, 2026 (the "CPA"). For the complete CCPA disclosures including the categories of personal information collected, sources, purposes, and recipients, please refer to the CCPA Appendix maintained as a supplement to this Privacy Policy.
California residents have the rights to know, delete, correct, access, opt out of sale and sharing for cross-context behavioral advertising, and limit the use and disclosure of sensitive personal information, as well as the right to non-retaliation and non-discrimination. To exercise your rights, you may contact us via phone at 888-217-9565 or by completing our webform. You may authorize an agent to submit a request on your behalf if you provide the authorized agent with written permission signed by you.
This Privacy Policy and any disputes arising out of or related to this Privacy Policy or your use of the Website shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. You agree that any legal action or proceeding arising out of or related to this Privacy Policy shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction and venue of such courts.
To the extent that any applicable law provides for a different governing law or jurisdiction for specific privacy rights (including but not limited to the GDPR, CCPA, or other state privacy laws), such provisions shall control with respect to the specific rights granted thereunder.
To the fullest extent permitted by applicable law, TicketPlanner's liability for any claims arising out of or related to this Privacy Policy or our processing of your personal information shall be subject to the limitations of liability set forth in our Terms of Use. Nothing in this Privacy Policy shall limit or exclude liability that cannot be limited or excluded under applicable law.